COMMERCIAL SERVICES

Planned Reactive
& Preventative Maintenance

Landlords and local authorities need to have the confidence that the properties they own and manage are well-maintained and in good repair. Wessex provide complete, expert service packages to provide that reassurance.

Customer first

Our team of first-class tradesmen and women pride themselves on providing excellent customer services, as well as skilled high-quality work whatever the project.

Our maintenance services are run through our friendly, experienced office-based team who maintain contact with the homeowner throughout any engagement. The central team coordinate our expert tradespeople using highly sophisticated IT systems, and our tradesmen and women carry Panasonic Toughbook computers meaning job details can be communicated in real-time.

Providing safe and pleasant living spaces

Wessex provide planned, preventative maintenance and refurbishment services – as well as reactive, on-call services – for all dwellings, including grounds and communal areas.

Our comprehensive services include lifecycle replacements and refurbishment programmes encompassing new kitchens and bathrooms, replacement windows & doors, upgraded heating systems, rewiring, and much, much more.

Customer service excellence

Wessex are consistently rated at least 4.5 out of 5 for monthly average customer satisfaction. We have an excellent reputation for service, meeting our appointment times in 93% of cases and completing repairs in one visit 85% of the time.

Real time updates

Property owners and managers can view maintenance jobs in real time through our online portal. You can check the status and details and feel confident that you know what’s happening with your property at any time.

24/7 Call out

We provide a round-the-clock call out service for all emergency repairs and maintenance. So, if your tenants call you, you know we’ve got your back.

A team of trust

Our skilled tradespeople are directly employed by us, meaning you can rest assured in the quality they will provide. You can also feel confident you will receive the same first class service our customers expect of all our staff

Get in touch

Accreditation

Safecontractor

In 2015 Wessex was awarded accreditation from Safecontractor for its commitment to achieving excellence in health and safety. This leading third party accreditation scheme recognises high standards in health and safety management, where businesses undergo a vetting process examining health and safety procedures and their track record for safe practice.

Constructionline

Wessex are pleased to have been members of Constructionline since 1998. This organisation pre-qualifies all suppliers to government standards, and maintain relationships with a range of industry, ePurchasing and Government partners to ensure that they remain relevant to procurement professionals within the construction industry.

Electrical Contractors Association (ECA)

Wessex have been ECA members since 1973. The Electrical Contractors Association includes electrical installers, manufacturers, distributors and end users. It is dedicated to best practice and efficient, effective and safe working procedures to ensure its members deliver the very best service across a broad spectrum of commissions.

National Inspection Council for Electrical Installation Contracting (NICEIC)

The NICEIC is the electrical contracting industry’s independent voluntary body for electrical installation matters throughout the UK. Wessex have been a member since 1973. NICEIC has been assessing the technical competence of contractors for over 50 years.

Commercial Services