RESIDENTIAL SERVICES

Property
Maintenance

Wessex knows that, as a property owner and landlord, you need the assurance that your property is well-maintained and in good repair all year round, reducing the need for large expenditure refurbishments and protecting your investment – as well as keeping your tenants safe and comfortable.

Protecting your investment

Our team of first-class tradesmen and women pride themselves on providing excellent customer services, as well as skilled, high-quality work whatever the project. We always take care to meet the needs of both the tenant and the landlord with any job, carrying out the change to a high standard, as efficiently as possible.

Our regular maintenance service packages are tailored to your property’s needs, and are run through our office-based team – your central point of contact for any maintenance needs, planned or emergency! This team of friendly experts coordinate our directly employed skilled tradesman using highly sophisticated IT systems, meaning we can assign the right staff for the job, track progress, and provide detailed notes for you.

Providing safe and pleasant living spaces

Wessex can provide you with planned, preventative maintenance and refurbishment services – as well as reactive, on-call services – for all types of property, including grounds and communal areas.

Our comprehensive services for managed properties include lifecycle replacements and refurbishment programmes which can encompass new kitchens and bathrooms, replacement windows & doors, upgraded heating systems and rewiring, or even simpler jobs such as clearance, cleaning and decorating.

Customer Service Excellence

Wessex are consistently rated at least 4.5 out of 5 for monthly average customer satisfaction rating. We have an excellent reputation for service, meeting our appointment times in 93% of cases and complete the repair in one visit 85% of the time.

Real time updates

Property owners and landlords can view maintenance jobs in real time through our online portal. Check status, detail and feel confident that you know what’s happening with your property at any time.

24/7 Call out

We provide a round the clock call out service for all emergency repairs and maintenance. So if your tenants call you, you know we’ve got your back.

A team of trust

Our skilled tradespeople are directly employed by us, meaning you can rest assured in the quality they will provide. You can also feel confident you will receive the same first class service our customers expect of all our staff

Get in touch

Accreditation

Safecontractor

In 2015 Wessex was awarded accreditation from Safecontractor for its commitment to achieving excellence in health and safety. This leading third party accreditation scheme recognises high standards in health and safety management, where businesses undergo a vetting process examining health and safety procedures and their track record for safe practice.

Constructionline

Wessex are pleased to have been members of Constructionline since 1998. This organisation pre-qualifies all suppliers to government standards, and maintain relationships with a range of industry, ePurchasing and Government partners to ensure that they remain relevant to procurement professionals within the construction industry.

Electrical Contractors Association (ECA)

Wessex have been ECA members since 1973. The Electrical Contractors Association includes electrical installers, manufacturers, distributors and end users. It is dedicated to best practice and efficient, effective and safe working procedures to ensure its members deliver the very best service across a broad spectrum of commissions.

National Inspection Council for Electrical Installation Contracting (NICEIC)

The NICEIC is the electrical contracting industry’s independent voluntary body for electrical installation matters throughout the UK. Wessex have been a member since 1973. NICEIC has been assessing the technical competence of contractors for over 50 years.

Residential Services